Recovery via phone
Tap Forgot password, choose phone, and get an SMS code on the registered number. The condition: the number must be registered in the right format (+20 without the leading zero); if registered with the zero the message will not arrive, so correct it via support first.
Recovery via e-mail
Choose e-mail and get a link; check the spam folder if it does not show within a minute. The link is valid for a limited time, so use it at once.
A strong password
Pick a long password mixing letters, numbers and symbols, and do not use it on other sites; your account holds your balance and loyalty points. Never share it or the verification code - support never asks for them.
If you lose both channels
Contact 1win support to prove account ownership; an ID document matching the account name may be requested. See the main page for login methods.